Maintaining Customer Relationships is an essential component to develop loyal customers and having customer services

Front desk staff should have a good idea about how the process works and the different offerings within an agency

Maintain and access a directory of agencies/organizations with similar features

Meet with similar service providers to update program and events

Sharing = not competition – rather providing the best customer service possible


Steps to resolve customer complaints:

  1. Recieve message without comment
  2. Acknowledge and Inform customer of next step
  3. Forward to appropriate person
  4. Handle the complaint
  5. Follow Up